Last updated: January 20, 2026
1. Acceptance of Terms
By accessing or using Moueene's platform, you agree to be bound by
these Terms of Service. If you do not agree to these terms, please
do not use our services.
2. Description of Service
Moueene is an online platform that connects customers with
independent service providers. We act as an intermediary and do
not directly provide services. Service providers are independent
contractors, not employees of Moueene.
3. User Accounts
To use certain features, you must create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Be responsible for all activities under your account
4. User Conduct
You agree not to:
- Use the platform for any illegal purpose
- Harass, abuse, or harm other users
- Provide false or misleading information
- Circumvent our payment system
-
Copy, modify, or distribute our content without permission
- Interfere with the platform's operation
5. Service Providers
Service providers must:
- Complete our verification process
- Maintain valid licenses and certifications where required
- Provide services professionally and safely
- Comply with all applicable laws and regulations
- Maintain appropriate insurance coverage
6. Bookings and Payments
When you book a service:
-
You agree to pay the listed price plus any applicable fees
- Payment is processed securely through our platform
- Cancellation policies vary by provider
- Refunds are subject to our refund policy
7. Fees and Commissions
Moueene charges service fees to facilitate transactions. Current
fees:
- Customer service fee: Varies by booking
- Provider commission: 15% of booking value
Fees are subject to change with notice.
8. Reviews and Ratings
Users may leave reviews and ratings. Reviews must be:
- Honest and based on actual experience
- Free from defamatory or inappropriate content
- Not used to manipulate or deceive
9. Intellectual Property
All content on Moueene, including logos, text, images, and
software, is owned by Moueene or its licensors and is protected by
intellectual property laws.
10. Limitation of Liability
Moueene is not liable for:
- Actions or conduct of users or service providers
- Quality of services provided by independent providers
- Indirect, incidental, or consequential damages
- Loss of data or service interruptions
11. Indemnification
You agree to indemnify and hold Moueene harmless from any claims,
damages, or expenses arising from your use of the platform or
violation of these terms.
12. Dispute Resolution
Any disputes will be resolved through:
- Initial attempt at informal resolution
- Mediation if informal resolution fails
- Binding arbitration as a last resort
13. Termination
We may suspend or terminate your account for violations of these
terms, illegal activity, or at our discretion with notice. You may
also close your account at any time.
14. Modifications
We reserve the right to modify these terms at any time. Changes
will be effective upon posting. Continued use constitutes
acceptance of modified terms.
15. Governing Law
These terms are governed by the laws of the State of New York,
without regard to conflict of law principles.
16. Contact
For questions about these Terms of Service:
- Email: legal@moueene.com
- Phone: +1 (555) 123-4567
-
Address: 123 Service Street, Suite 100, New York, NY 10001